Boneyshoppe offers free and easy returns within 14 days after delivery – no questions asked! You can choose one of the following return options:
- Exchange your item for different preferences
Exchanges are only available for preferences of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product. Please note that items in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.
- A full refund to your original payment mode
Refunds are typically issued via your preferred refund method indicated while filling up the ‘Online Exchange and Return’ request or upon request through Customer Service. You can be refunded via bank transfer. You will receive an email notification once your refund is processed.
- Replacement for a wrong or defective item sent
Please drop us an email with the following details:
- Your order number
- The matter of the issue (e.g. incorrect/defective item)
- The serial number found on the product tag or product packaging
- Pictures or videos, whichever applicable
- Boneyshoppe reserves the rights to withhold any refunds if your original item have not reached our warehouse.
- Ensure that refund details given are correct and complete.
- Any incorrect and/or incomplete entries will be refunded entirely via bank transfer.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
- We are unable to accommodate any refund reversal requests if 14 days have past from the refund date.